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Managing Conflict in Today's Hospitality
Explore conflict management strategies tailored for the hospitality industry. This workshop addresses generational differences, staffing challenges, and mental health issues, equipping you with tools to foster a supportive environment. Learn communication insights that help maintain guest satisfaction, even in high-pressure situations. Join us for act.ionable insights!
- How to handle 5 different generations and their respective management styles
- Learn how to manage and mitigate conflicts at work and home
- Understanding the basics of belonging, trust and psychological safety
- Learn how employee satisfaction can drive customer retention
