Strategies for Critical Conversations in Hospitality Management
March 24, 2025
NYSRA's Hospitality HQ: Learn, Grow, Lead Booth 1430
Navigating tough conversations is an essential skill for hospitality managers, where team dynamics often require high emotional intelligence and effective communication. In this session, Sarah Diehl, Founder & Principal of Empowered Hospitality, will provide actionable strategies for handling critical conversations with employees.
In this session, attendees will learn how to:
● Address performance issues with empathy and clarity.
● Resolve conflicts while fostering a culture of trust and accountability.
● Deliver feedback that motivates and inspires improvement.
● Manage high-stakes situations, such as terminations, with professionalism and poise.
Walk away equipped with tools to enhance your communication skills, strengthen your leadership, and build a harmonious work environment in the fast-paced hospitality industry.
In this session, attendees will learn how to:
● Address performance issues with empathy and clarity.
● Resolve conflicts while fostering a culture of trust and accountability.
● Deliver feedback that motivates and inspires improvement.
● Manage high-stakes situations, such as terminations, with professionalism and poise.
Walk away equipped with tools to enhance your communication skills, strengthen your leadership, and build a harmonious work environment in the fast-paced hospitality industry.
