Accessibility to Connect with Customers and Drive Business
In this interactive session, restaurant owners / operators will gain a greater understanding of accessibility and the business case around it. Participants will leave feeling empowered with tools to better meet the needs of their customers and expand their base to provide an enhanced experience for those with a disability.
28% of US adults have a disability. (This figure is misleading from an economic impact perspective in that it does not include the aging population nor the support staff who accompany someone with a disability.)
In this session, we will cover:
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Definitions of terms ADA, Accessibility, Inclusive
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How restaurants can meet legal requirements around ADA
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How restaurants can meet legal requirements around service animals and emotional support animals
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Why accessibility is important for your community and business
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Practical, easy to implement ways to improve accessibility and enhance the customer experience
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How to leverage accessibility to bring in new customers - how to communicate accessibility
